Wednesday, July 03, 2013

Formats for a Technical User Community - Feeds vs Forums

The question of the moment is, for a Technical User Community, what type of format do users prefer?

A Feed - example: SalesForce Chatter
Simple posts and short attention span of Users, cause they're on to the next post.



A Forum - example: StackOverflow.com.
Questions and Discussions with a traditional Forum format. Categorizing posts and allowing additional formatting.




The feed format is definitely the new hip look, great for collaboration, but does it play to the geek in a technical user? Sometimes we just want a simple easy format we're use to when searching for answers.

Can you include all the necessary information needed to troubleshoot a issue within a Feed Thread?

We'll have to see what develops.

No comments:

Post a Comment